Privacy Policy – Fixly

Last updated: 9 October 2026

Who we are

Fixly is a client-management and calendar service for tradespeople who work alone. It is operated by Shlomo Yinon Becher. Privacy questions: info@fixlycrm.com.

What the service does

Fixly is a WhatsApp assistant for the tradesperson: they write to it or record a voice note in a separate WhatsApp chat, and the assistant keeps their client list, tasks and calendar. If the tradesperson wants, they can add two features: following their WhatsApp conversations with clients, from which the client details, tasks and calendar are kept up to date, and a short automatic reply to a new inquiry. Everything is shown on the website and in the app.

What information we collect

• About the tradesperson: phone number, name, trade, preferred language and one-time login codes.
• WhatsApp messages: when the tradesperson connects their WhatsApp Business number through Meta's WhatsApp Business Platform, we receive the incoming and outgoing messages on that number and, if they choose to share it, chat history and contacts. Messages in the assistant chat, including voice notes, are stored as well.
• Client details extracted from the conversations: name, phone, address, type of job, quotes and amounts, dates, lead source and status.
• Google Calendar: only if the tradesperson connects it. Details in the next section.
• Technical data: timestamps, message identifiers and error logs, for operation and security.

Google Calendar

If the professional connects their Google Calendar, Fixly asks for permission to create, update and delete events (the calendar.events scope). This permission is used only to copy appointments created in Fixly into the calendar. Fixly does not read existing events and does not use calendar data for any other purpose.

Google access tokens are stored encrypted on our server and deleted immediately when the calendar is disconnected from the dashboard. Access can also be revoked at any time from the Google account settings.

Fixly's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Why we use it

To build and update the tradesperson's client list, tasks and calendar; to answer them in the assistant chat; to send them a daily summary and login codes; and to run and secure the service. We do not use the information for advertising and we do not sell it.

AI processing

To understand the conversations, message content is sent to Google's Gemini AI model through Google's official API, under Google's terms. The model extracts details such as a name, a date or an amount and makes no decisions on its own: everything it finds is shown to the tradesperson and can be corrected. Google Calendar data is never sent to the model.

Who we share it with

Providers that run the service for us: Meta (WhatsApp Business Platform), Google (Gemini, and Google Calendar if connected), Kapso or Chakra (connecting the tradesperson's WhatsApp Business number) and Railway (server hosting, United States). Each provider receives only what its role requires.

Fixly contacts a tradesperson's clients in one case only: a short automatic reply to a new inquiry, and only if the tradesperson switched it on. The reply stops as soon as the tradesperson writes in the chat. Fixly does not pass clients' details to anyone else. Each tradesperson's data is visible only to them. Fixly staff access data only for support or to fix faults. We disclose information to authorities only where the law requires it.

How long we keep it

For as long as the account is active. The tradesperson can disconnect at any time by sending "disconnect" to the assistant or by contacting us. After disconnecting, all their data is deleted within 24 hours. A backup copy, if one was made, is deleted within 7 days. Their WhatsApp is not affected.

How to delete your data

To delete all your data, write "disconnect" to the assistant on WhatsApp or email info@fixlycrm.com; the data is deleted within 24 hours, and a backup copy, if one exists, within 7 days.

Security

Data is encrypted in transit and stored on secured servers with restricted access. The dashboard is entered with a one-time WhatsApp code, without a password.

Your rights

The tradesperson can view and correct all their data in the dashboard, request a copy of it, and delete all of it by disconnecting. Requests: info@fixlycrm.com.

Clients of a tradesperson: information about you is kept for the tradesperson you messaged, who is responsible for it. To ask about it or have it deleted, contact them or us, and we will handle the request together with them.

WhatsApp and Meta

Fixly uses the official WhatsApp Business Platform and follows Meta's terms. Fixly is not affiliated with or endorsed by WhatsApp or Meta. Message content is not used for advertising.

Minors

The service is intended for business owners aged 18 and over.

Changes and contact

Updates to this policy are posted on this page with the date of the update. Questions and requests: info@fixlycrm.com.